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At Exponential, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible and hassle-free return policy that ensures you can return or exchange your item(s) easily.
Please read our return policy carefully before making a purchase.
1.Eligibility for Returns and Exchanges
- Items must be returned within 30 days of purchase.
- Items must be in their original condition with all tags attached and free of any signs of wear or damage.
- Items that are custom-made or personalized are not eligible for return or exchange.
2.How to Initiate a Return or Exchange
- To initiate a return or exchange, please contact our customer service team at [insert contact details]. They will guide you through the process and provide you with a return label.
- For returns, a refund will be issued to the original payment method within 7-10 business days after we receive the returned item(s).
- For exchanges, we will ship the new item(s) within 2-3 business days after we receive the returned item(s).
3.Shipping Costs and Restocking Fees
- Shipping costs for returns or exchanges are the responsibility of the customer, unless the item(s) received were incorrect or defective.
- Restocking fees may apply for items returned without tags, signs of wear or damage, or after the 30-day window.
4.Final Sale Items
- Items marked as "Final Sale" are not eligible for return or exchange.
Please note that we reserve the right to refuse returns or exchanges that do not comply with our return policy. If you have any questions about our return policy or need further assistance, please contact our customer service team. We are here to help!